This year, the O’Daniel Ford Dealership has been awarded the DealerRater Dealer of the Year Award for the second consecutive year. O’Daniel Ford also won the DealerRater 2021 Consumer Satisfaction Award, an award they previously won in 2020, 2019, 2018, 2017, and 2015. The family-run O’Daniel Automotive Group has earned high marks from DealerRater for every single one of their dealerships, making them the only dealer group in the state of Indiana to win this prestigious award for every single one of its locations.
To win the Dealer of the Year Satisfaction Award, three important criteria must be met. These categories include the number of reviews, if those reviews are positive, and the average score a dealership receives. Based on the dealer’s performances on DealerRater, the number of reviews as well as a dealer’s average star rating, a PowerScore is then calculated. If the dealership has consistently received glowing ratings, this is visible through its reflective PowerScore rating. A dealership’s PowerScore is determined based on the average of a dealership’s ratings and the number of reviews the dealership is given on the DealerRater website.
As you might have guessed, this is a very competitive award and in order to win, the dealership must exhibit an average rating of 4.0 out of 5.0 stars, have a minimum of 25 reviews on the DealerRater website, as well as have positive reviews in every quarter of the prior calendar year. This is no simple undertaking, yet each of the O’Daniel locations has deservingly earned these achievements, proving to be outstanding in dedication, professionalism, and customer satisfaction.
The feedback that O’Daniel Ford has received has been consistently high, highlighting the outstanding customer service that each of their employees demonstrates. Explaining anything the customer wants or needs to know, walking customers through every step of what needs to be done, fast and efficient communication, and following up after a purchase to make sure customers are still happy long after their purchase are all standard procedures O’Daniel Ford has been recognized for.
The O’Daniel Automotive Group has always made its value of exceptional customer service clear, and the awards that they have been consistently receiving for their top performance has undeniably demonstrated that value.
Don’t take DealerRater’s word for it alone – stop by the O’Daniel Ford Dealership and experience their top rated service for yourself!