O'Daniel Ford wins Consumer Satisfaction Award

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Fort Wayne, IN - January 23rd, 2018 – ODaniel Automart/Mazda has been awarded a 2018 DealerRater Consumer Satisfaction Award, an annual recognition given to auto dealerships that deliver outstanding customer service as rated by online consumer reviews. DealerRater, the world's leading car dealer review website, created the Consumer Satisfaction Award program to let online car shoppers instantly spot dealers that provide high-quality customer service.

Consumer Satisfaction Awards are given to the top 10 percent of U.S. new-car dealers based on their PowerScore™, as well as top independent and Canadian dealerships that receive at least 25 annual reviews and maintain an average PowerScore™ rating of 4.0 out of 5.0. The PowerScore™ is determined using a Bayesian algorithm that factors the dealership’s average DealerRater consumer rating and the total number of reviews written about the dealership during the 2017 calendar year.

"We'd like to congratulate ODaniel Automart/Mazda and all of our Consumer Satisfaction Award winners," said DealerRater General Manager, Jamie Oldershaw. "DealerRater's extensive review database allows shoppers to identify dealerships that are providing excellent customer experiences, and it's clear that ODaniel Automart/Mazda stands out amongst its peers in the U.S."

ODaniel Automart/Mazda has achieved consistently high scores on the DealerRater website, placing it among the top dealerships nationwide. Online shoppers visiting ODaniel Automart/Mazda's dealer page will find a "2018 Consumer Satisfaction Award winner" badge on their profile to instantly recognize it as a high quality dealership.

“It's truly an honor to serve our customers each and every day.  Our mission since opening the ODaniel Group of dealerships in 1979 was to provide an “EXTRAORDINARY DEALERSHIP EXPERIENCE” in Indiana, through the efforts of honest, helpful, and dedicated professionals, we hold ourselves accountable to the highest values to earn customers for life.   Because this award is bestowed upon dealerships that possess outstanding customer service based upon customer reviews on DealerRater.com, we take this distinction to heart.  It's clear that our customers enjoy their time in our Dealership and we take great pride in that fact.” Greg O’Daniel

DealerRater features more than four million dealer reviews, and has a reachable audience of more than 32 million car shoppers each month. "Our awards program was more competitive than ever this past year, with thousands of dealers across the U.S. and Canada competing to win our coveted Dealer of the Year award," says Oldershaw. "The Consumer Satisfaction Award is one way for today's shoppers to instantly recognize quality customer service regardless of brand or region."

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