Ford

O'Daniel Ford Inc.

631 Lincoln Highway West
Directions New Haven, IN 46774

  • Sales: (855) 744-0099
  • Service: (260) 748-6260
  • Parts: (260) 748-6280

Certified Technician


SUMMARY

The Technician is responsible for diagnosing and performing inspections, repairs, maintenance and installations efficiently and according to ASE's quality, safety and time standards.  Primary objectives include ensuring customer satisfaction and retention, and assuring vehicles are fixed the first visit.

DUTIES AND RESPONSIBILITIES

The Technician is accountable for performing the duties and responsibilities described below.  The list, however, is not necessarily an exhaustive description of the duties and responsibilities associated with the job.  The Technician also performs other duties and responsibilities as needed.

Managing Complexity

  • Makes and implements decisions regarding repair options.
  • Utilizes all available information to ensure proper resolution of problems.
  • Determines the appropriate tests to perform on a vehicle to accurately identify the problem.
  • Completes repair orders within specified time frame and notifies appropriate personnel if otherwise.
  • Coordinates with the Parts Department to ensure availability of parts on the first visit.
  • Uses manuals including diagrams as necessary to complete the repair order.
  • Completes all repair orders according to dealership policy.
  • Reviews and evaluates service write-up to determine if additional information is necessary.
  • Applies information found in technical publications, periodicals, bulletins, etc.
  • Uses computer systems to look up part availability and repair orders.
  • Understands and uses new systems or processes implemented by ASE or the dealership.

Utilizing Fundamental Skills

  • Uses manuals including diagrams as necessary to complete the repair order.
  • Completes all repair orders according to dealership policy.
  • Reviews and evaluates service write-up to determine if additional information is necessary.
  • Applies information found in technical publications, periodicals, bulletins, etc.
  • Uses computer systems to look up part availability and repair orders.
  • Understands and uses new systems or processes implemented by ASE or the dealership.

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